Service and subscription terms

Pilot service

NabzLab features may change, pause, or remain unavailable while they are tested. Prototype status and evidence boundaries are shown throughout the product.

Medical boundary

The current product does not diagnose, treat, or provide emergency response. Suspected stroke, heart attack, or other urgent symptoms require immediate local emergency assistance.

Account responsibility

Keep account credentials and connected devices secure. Wallet connection is optional and never gives NabzLab custody or authority to sign transactions.

Acceptable use

Do not record people without lawful consent, interfere with services, attempt unauthorized access, or use the pilot to make automated high-impact decisions about another person.

App subscriptions

The Nava, Memory and Life+ plans are app subscriptions. Purchasing a device is not required. Prices are displayed in toman; the payment gateway receives the exact equivalent in Iranian rial (1 toman = 10 rial). The checkout invoice records the total payable amount before payment.

Monthly plans provide one calendar month of access. Annual plans provide 12 calendar months for the price of 10 monthly payments, paid once. Voice and contextual command allowances refresh monthly, including on annual plans. Unused allowances do not roll over or become a cash balance.

A contextual command session covers one task for up to 30 minutes and 10 user turns. Clarifications and retries within that session do not consume another session. New processing stops when the relevant allowance is exhausted; saved work remains accessible while your account is active.

Renewals and payment confirmation

Renewals are manual. Nabz does not automatically debit your bank card. A new purchase extends access after the current paid term, and any plan change applies to the next term. Paid access starts only after the gateway payment is independently verified. A gateway redirect alone is not proof of payment.

Payment problems and refund requests

Use your billing history to check invoices and payment references. You can submit a refund request for review from that page, or contact info@nabzsolution.ir about duplicate charges or paid access that was not delivered. A request is not a completed refund; its progress is recorded separately. These service terms do not limit applicable consumer rights.

Contact

Questions about the pilot can be sent to legal@nabzlab.com.